TCDI is looking to add an experienced eDiscovery Project Manager to their Client Services team. This position will manage client projects and serve as the face of the company to our clients and the internal voice of the client within TCDI. They are responsible for defining, planning, executing, analyzing, measuring, monitoring, controlling, and closing client projects. The project manager is responsible for consulting with the client on appropriate solutions and frequent collaboration with stakeholders to manage resources and deadlines efficiently. Through active alignment of the Voice of the Customer (VOC) and Voice of the Business (VOB) they ensure deadlines and requirements are met within budget and scope.
Responsible for the overall management of each assigned client project
Maintains alignment of the Voice of the Customer (VOC) and Voice of the Business (VOB) to meet client and company deadlines and requirements
Works with clients and supporting departments to plan, implement, execute and close-out assigned client projects with clearly defined goals
Manages projects within scope and budget seeking to contribute to the success and profitability of each assigned project
Communicates with clients and stakeholders so that project scope and deadlines are clearly understood and met
Promotes and applies principles of Lean Six Sigma (LSS) for continuous process improvement, reducing waste and variability, and enhancing overall customer satisfaction
Demonstrates and utilizes creative and effective problem solving skills
Works with project stakeholders to efficiently manage tasks, resources and deadlines.
Collaborates with other project managers and departments to eliminate waste, eliminate the number of non-value added steps in processes, and analyze and improve process workflows, product features and cycle times
Manages projects so that TCDI delivers better quality processes and products with the speed requested by customers
Understands the Voice of the Customer (VOC) and what is Critical to Quality (CTQ) for each project
Maintains alignment of client projects with the Voice of the Business (VOB) and core organization strategies and goals
Trains clients on TCDI products and processes
Maintains project plans and documentation throughout the life cycle of a project
Collaborates with other project managers and departments to provide clients with quality solutions and deliverables
Provides monthly invoice amounts to Finance for client billing
Prepares reports for clients, management, and stakeholders regarding the status of each project
Builds and maintains new and existing client relationships
Assists with questions and problems courteously and promptly
Supports and works with other project managers
3 years minimum experience in litigation support project management
Clear understanding of litigation technology products and services
Clear understanding of the Electronic Discovery Reference Model (EDRM)
Ability to organize and manage multiple tasks and priorities in dynamic, fast-paced environment
Strong attention to detail
Advanced computer skills, including Microsoft Office and Project
Excellent interpersonal and communication skills
Strong team player
Ability to manage resources and time effectively
Maintain confidentiality
Strong knowledge and hands-on experience with Relativity is preferred (Relativity Certified Admins are favored)
Project Management Institute PMP certification or equivalent degree preferred
Pass background checks
Work varied hours to meet business needs
Position involves some travel
To apply please send your resume and cover letter to careers@tcdi.com
