Job Description

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eDiscovery Project Manager

TCDI is looking to add an experienced eDiscovery Project Manager to their Client Services team. This position will manage client projects and serve as the face of the company to our clients and the internal voice of the client within TCDI. They are responsible for defining, planning, executing, analyzing, measuring, monitoring, controlling, and closing client projects. The project manager is responsible for consulting with the client on appropriate solutions and frequent collaboration with stakeholders to manage resources and deadlines efficiently. Through active alignment of the Voice of the Customer (VOC) and Voice of the Business (VOB) they ensure deadlines and requirements are met within budget and scope.
  • Responsible for the overall management of each assigned client project
  • Maintains alignment of the Voice of the Customer (VOC) and Voice of the Business (VOB) to meet client and company deadlines and requirements
  • Works with clients and supporting departments to plan, implement, execute and close-out assigned client projects with clearly defined goals
  • Manages projects within scope and budget seeking to contribute to the success and profitability of each assigned project
  • Communicates with clients and stakeholders so that project scope and deadlines are clearly understood and met
  • Promotes and applies principles of Lean Six Sigma (LSS) for continuous process improvement, reducing waste and variability, and enhancing overall customer satisfaction
  • Demonstrates and utilizes creative and effective problem solving skills
  • Works with project stakeholders to efficiently manage tasks, resources and deadlines.
  • Collaborates with other project managers and departments to eliminate waste, eliminate the number of non-value added steps in processes, and analyze and improve process workflows, product features and cycle times
  • Manages projects so that TCDI delivers better quality processes and products with the speed requested by customers
  • Understands the Voice of the Customer (VOC) and what is Critical to Quality (CTQ) for each project
  • Maintains alignment of client projects with the Voice of the Business (VOB) and core organization strategies and goals
  • Trains clients on TCDI products and processes
  • Maintains project plans and documentation throughout the life cycle of a project
  • Collaborates with other project managers and departments to provide clients with quality solutions and deliverables
  • Provides monthly invoice amounts to Finance for client billing
  • Prepares reports for clients, management, and stakeholders regarding the status of each project
  • Builds and maintains new and existing client relationships
  • Assists with questions and problems courteously and promptly
  • Supports and works with other project managers
  • 3 years minimum experience in litigation support project management
  • Clear understanding of litigation technology products and services
  • Clear understanding of the Electronic Discovery Reference Model (EDRM)
  • Ability to organize and manage multiple tasks and priorities in dynamic, fast-paced environment
  • Strong attention to detail
  • Advanced computer skills, including Microsoft Office and Project
  • Excellent interpersonal and communication skills
  • Strong team player
  • Ability to manage resources and time effectively
  • Maintain confidentiality
  • Strong knowledge and hands-on experience with Relativity is preferred (Relativity Certified Admins are favored)
  • Project Management Institute PMP certification or equivalent degree preferred
  • Pass background checks
  • Work varied hours to meet business needs
  • Position involves some travel

To apply please send your resume and cover letter to