Situation
The law firm’s unitization and coding for pleadings, transcripts and exhibits was consistently incorrect and the client spent a lot of time and money correcting vendor errors. The client had very specific needs for unitization and coding and no tool on the market existed to meet those needs.
Impact
The documents needed to be properly coded and available quickly so that the attorneys could easily find the documents they need in order to prepare a proper timely defense and meet the legal requirements of their client. An extended turnaround time or inaccurate coding could potentially cause the loss of a case and client.
50% Decrease
in Coding Costs
50% Decrease
in Turnaround Time
3 Months
to Develop a Custom Solution
in Coding Costs
50% Decrease
in Turnaround Time
3 Months
to Develop a Custom Solution
Resolution
Our clients came to us to ask for a solution to reduce the cost and improve the accuracy of their coding. Working very closely with the client, the design team was able to create a custom solution that allowed the client’s internal resources to load, unitize and code pleadings, transcripts and exhibits themselves. The team built, tested and rolled out a custom workflow tool for their paralegals to do the work themselves. From inception to delivery, TCDI was able to create the exact tool the client needed within 90 days.
Results
The client was able to fire the quality plagued vendor and better utilize their internal resources, decreasing their coding costs by 50% and increasing employee satisfaction and quality of work. The ability to code court documents in-house as opposed to working with a third party vendor has allowed us to reduce our turnaround time from 48+ hours to 24 hours.
