ESI Support Specialist

ESI Support Specialist

TCDI is looking to add an experienced ESI Support Specialist to their Client Data Services team. This position will load incoming eDiscovery data (such as archived email, electronic records, hard drive searches) that relate to litigation, risk, compliance, and regulatory matters. The ESI Support Specialist maintains incoming data in a non-volatile state, and copies this data to another location where it can then be processed according to tailored requests for each client. Ensuring the requests are adequately formed, tracked, and responded to in an efficient and accurate manner, the ESI Support Specialist works primarily with  Department Manager, other ESI Processors, DBAs, Discovery Engineers, Development Staff and Project Managers/Directors.

Essential Functions:

  • Works closely with team members to complete tasks while meeting deadlines and maintaining quality standards
  • Works with Client Services to complete client requests for filtering incoming data.
  • Documents Standard Operating Procedures as needed
  • Manage discovery functions from various storage mediums
  • Maintains confidentiality of all information related to client documents
  • Performs QC (Quality Check) of all data processed through the Electronic Discovery System
  • Responsible for preparing client data for use in a review and production environment
  • Specific tasks may include inventorying, copying, processing and assist with migrating client data
  • Troubleshoots non-standard processing issues
  • Promotes and applies principles of Lean Six Sigma (LSS) for continuous process improvement, reducing waste and variability, and enhancing overall customer satisfaction
  • Demonstrates and utilizes creative and effective problem solving skills
  • Continuously monitor multiple projects and jobs in an efficient manner
  • Communicate frequently with Project Manager/Director, Department Manager, DBA, and development staff to resolve issues and provide status updates
  • Provide answers to end user questions about TCDI products and services by phone and email
  • Respond to the needs and questions of users with respect to general technical support, access, resources and security
  • Assists with support tickets
  • Develop and utilize strong analytical skills (ability to assess the facts of a situation, research potential solutions and determine appropriate course of action)
  • Ensure jobs are completed according to client and industry standards, and that job specifications and deadlines are adhered to
  • Maintain accurate and current records of all aspects of a project relating to job tracking, specifications, and chain of custody related documents
  • Maintains and projects the company’s professional reputation
  • Performs other duties comparable to the above and as otherwise assigned

Requirements

  • 2 years minimum experience in litigation support
  • Proficient in eDiscovery tools such Relativity and Venio
  • Must exhibit familiarity with the manipulation and utilization of image-enabled document databases in litigation specific applications (Summation, Relativity, Concordance, etc)
  • Familiar with electronic discovery technical issues (e.g. load files, metadata fields for loading to a database product)
  • Understanding and ability to use Access and SQL database systems
  • Clear understanding of litigation technology products and services
  • Ability to organize and manage multiple tasks and priorities in dynamic, fast-paced environment
  • Ability to take initiative when opportunities arise
  • Willingness to perform routine tasks
  • Works well independently
  • Ability to manage resources and time effectively
  • Maintain confidentiality
  • Strong knowledge and hands-on experience with Relativity is preferred (Relativity Certified Admins are favored)
  • Track record of consistent quality and high level efficiency
  • Exceptional attention to detail and ability to concentrate for long periods of time
  • Strong data analysis, troubleshooting and problem solving skills

Other Requirements:

  • Pass background checks
  • Work varied hours to meet business needs

To apply please send your resume and cover letter to careers@tcdi.com

Request Info

TCDI | Computer Forensics | Cybersecurity | Litigation Technology