At TCDI, support is our commitment.
Whether we are guiding clients through complex litigation or helping colleagues navigate shifting priorities, support is foundational to how we work. It is reflected in the responsiveness of our teams, the reliability of our processes, and the relationships we build along the way. From helping clients develop unique solution for their matter to offering flexible employment opportunities to military families through our Military Spouse Managed Review (MSMR) program, supporting our community is integral to who we are.
For our clients, support means having a partner who listens closely, anticipates needs, and stays steady when things get complicated. Internally, it means fostering a culture where people are encouraged to speak up, step in, and show up for each other. Real support starts from within and extends to every corner of our work.
This month, we asked our team what being supportive means in their day-to-day roles. Here is how they bring that commitment to life:
Christy Nicolls | MSMR Contracts Review Administrator and Review Team Lead
Document Review Team
In my work on contracts review, litigation management, and document review projects, being supportive isn’t just about answering questions or fixing problems. It’s about making things clear, keeping them moving, and making sure no one feels stuck or on their own. I try to anticipate needs, step in when things get tricky, and help the team stay on track even when projects are complex or changing.
Support between project managers matters just as much. Having been a reviewer, team lead, project coordinator, and project manager, I can bridge gaps and offer help before it’s needed. That adaptability helps projects run more smoothly for everyone.
Lindsey Dumser | Marketing Manager
Marketing Team
When I think of “Supportive” in terms of TCDI, it reminds me of my first days working with the company. The culture of the company was apparent from Day 1, as everyone was helpful, kind, and interested. This initial experience was just a glimpse into how the company runs and how it presents itself in the marketplace. As the Marketing Manager, I work closely with people throughout the organization daily to enhance the supportive nature of TCDI, both internally and externally.
Internally, the marketing team supports our team with the tools, insights, and messaging they need to deliver a consistent and confident client experience. Whether it’s generating awareness, reinforcing trust, or showcasing thought leadership, marketing strengthens client relationships and team alignment. And externally, we are constantly working to connect TCDI’s expertise with the evolving needs of our clients. By clearly communicating complex solutions and highlighting the value our team can provide, we help clients understand our organization’s mission to deliver innovative, people-focused legal technology solutions.
Nathan Shover | Technical Support Manager
Quality Engineering Team
As Technical Support Manager for TCDI’s Quality Engineering Department, I see being supportive as creating an environment where both my team and our customers can thrive.
Our work spans everything from standard operating systems and applications to our proprietary eDiscovery software, so sharing knowledge freely is essential. I make it a priority to ensure my team — and other teams we collaborate with — have the information they need to succeed.
Just as importantly, I focus on helping each team member grow in the areas they’re most passionate about, whether that’s coding, quality assurance, or another specialty. By providing training opportunities, sharing expertise, and involving people in projects that match their goals, I aim to lift those around me so that together we can deliver the best possible support to those who rely on us.
Mary Walsh | Development/Business Analyst
Research & Development Team
Supporting clients is a given and one of their highest expectations…as it should be. Satisfying and supporting clients should be part of every job description, whether staff interfaces with the client or not.
So what does that mean?
Being supportive in a job role means actively contributing to a positive and collaborative work environment by offering encouragement, assistance, and empathy to colleagues. It involves recognizing when others need help, whether with tasks, deadlines, or emotional challenges, and stepping in with practical solutions or a listening ear.
Supportive employees foster trust by celebrating others’ successes, sharing credit, and providing constructive feedback that uplifts rather than undermines. They create space for open communication, respect diverse perspectives, and help build resilience within the team.
Ultimately, being supportive is a strategic strength that enhances morale, productivity, and collective growth, and builds client loyalty.
This is what being supportive means to me. What does it mean to you?
Jessica Lank | Senior Director, Legal Services
Business Development Team
At TCDI, our priority is simple: being there when it matters most. We anticipate our clients’ needs, stay aligned with their goals, and deliver meaningful results that make a real impact.
Support begins with listening—not just to words, but to what’s beneath them. We seek to understand the urgency, the internal pressures, and the vision of success that drives each client.
In the midst of complexity, we offer clarity. In moments of stress, we provide calm. We’re not just a service provider we’re a steady partner, ensuring our clients never feel like they’re facing litigation alone. Litigation is stressful but with the right support, the journey doesn’t have to be isolating. Our clients choose to partner with us because we’ve earned their trust through consistent integrity, transparency, and unwavering support.
Sam Bastawros | Senior Project Manager
Client Services Team
Knowledge is an amazing tool for everyone—individuals and corporations alike. However, no matter how much we know, there are always some gaps that need our attention. Filling these gaps and expanding our knowledge is essential for success, and this process thrives on the power of support. To me, being supportive means sharing what we know and helping each other balance the highs and lows of understanding within our teams and companies.
Support is one of the best aspects of human nature. It’s like a guiding principle that encourages us to lend a hand to those who need it most. When we look at this concept through a corporate lens, it becomes clear that support is vital for helping individuals and teams flourish. It reflects the kindness and care embedded in our culture, aimed at boosting our clients and steering them toward success.
Think of support like this: Imagine a tightrope walker bravely making their way across a high line. If they stumble and start to fall, there’s a team ready and waiting below to catch them and help them land safely. This picture perfectly captures what support looks like—ensuring that no one faces challenges alone and that everyone has a safety net to help them bounce back up.
