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Last Reviewed January 27, 2023
Our Privacy Notice explains what information we collect; why we collect it; how we handle your information; how we might use that information; and the various options and choices you have with respect to this Privacy Notice. This is important information and we hope you will take time to read it carefully.
Information We Have and How We Use It
On our public website, we use cookies and Google Analytics to collect information about visitors. The information collected includes, but may not be limited to:
We use this information for statistical analysis intended to help us improve visitor experience to our website and when applicable for administrative, marketing, operational, accounting, monitoring and security purposes.
Forwarding and Sharing Information
We may share some personal information with third parties for whom we enlist services for the promotion of TCDI products and services or for the implementation of other communications related programs. These companies are obligated to protect your Personal Information and are restricted to using your information only for the purposes for which they have been hired.
Protecting Information
TCDI maintains a commitment to information privacy and security. We employ reasonable and appropriate physical, technical and administrative safeguards in the process of protecting your information against loss, misuse, unauthorized access, unauthorized disclosure, alteration and destruction. We implement access controls and regularly train our people on data privacy and security practices. We regularly review our information handling, storage and overall processing practices, including physical security measures, to guard against unauthorized access to systems and information. Access to personal information by TCDI personnel is restricted to a need-to-have basis with access log reviews and access control reviews performed regularly.
Choice and Access
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
TCDI complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. TCDI has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. Additionally, we may process some personal data from individuals or companies via other compliant mechanisms, including data processing agreements based on the EU Standard Contractual Clauses.
To learn more about the Privacy Shield program, refer to https://www.privacyshield.gov.
If You Have Questions or Concerns
TCDI takes seriously all questions and concerns regarding information privacy and security. We commit to responding to inquiries and resolving complaints about your privacy and our collection and use of Personal Information. If you have privacy questions or concerns, please feel free to contact the Privacy Officer at privacy@tcdi.com, (888) 823-2880 or mail to TCDI, 4508 Weybridge Lane, Greensboro, NC 27407. All inquiries will be investigated and elevated until resolved. Individuals with unresolved privacy complaints have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. These complaints will be referred to an independent dispute resolution mechanism operated by the International Centre for Dispute Resolution (ICDR), a division of the American Arbitration Association (AAA) and can be found at the following link: http://go.adr.org/privacyshield.html
Compliance and Cooperation With Regulatory Authorities
TCDI regularly reviews compliance to our Privacy Policy. We are committed to work with appropriate regulatory authorities (including data protection authorities) as necessary to resolve any complaints or disputes regarding the appropriate management and handling of personal data.
TCDI is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
Changes
Our Privacy Notice may change from time to time but this page will be updated with the most current version at all times.