Situation
A large insurance provider engaged TCDI to support an internal investigation and active litigation matters.
Both involved overlapping custodians and shared data sources, but they were being handled by different outside counsel teams with different objectives. Investigation Counsel was focused on preserving and analyzing documents related to the internal investigation. Litigation Counsel, meanwhile, needed to identify responsive documents and prepare them for production in the active litigation.
One Centralized Repository
Successfully supported two separate legal matters with shared custodians, secure access controls, and matter-specific review workflows.
The client needed a way to centralize collected data without creating confusion between the two related matters. Each counsel team required access to the information relevant to its work, and the litigation timeline added pressure as search term negotiations continued close to the discovery deadline.
Resolution
TCDI helped the client create and maintain a centralized repository for data collected across both matters. Shared materials remained in one environment, while documents needed for active matter work could be promoted into separate workspaces for the appropriate counsel team.
TCDI applied folder-level security to preserve matter-specific access. This allowed Investigation Counsel and Litigation Counsel to work from the shared data environment without exposing each team to materials outside its scope.
TCDI kept the largest data populations in text-only format within the repository. When documents hit on relevant search terms or were identified for matter-specific use, TCDI promoted them into the appropriate workspace where they could be imaged, coded, and prepared for production as needed.
Investigation Matter
For the internal investigation, TCDI’s digital forensics team preserved data from relevant sources, including physical devices, network shares, cloud accounts, Microsoft 365, and SharePoint. Once collected, the data was processed into the centralized Relativity repository.
TCDI’s project management team worked with Investigation Counsel to develop targeted search strategies and organize results around the key issues under investigation. TCDI also applied structured analytics in Relativity, including email threading and email normalization, to improve review efficiency and reduce duplicative review effort.
As the investigation progressed, TCDI helped the client evaluate AI-enabled options to gain a clearer understanding of what information their data set held. After helping the client receive approval from their risk management team, TCDI securely transferred more than 1.5 million documents to its partner, Altumatim, and coordinated training on Altumatim’s AI investigations tool. This tool gave the client faster insights to make more informed decisions regarding next steps, streamlining the entire investigation process.
Litigation Matter
For the active litigation matter, TCDI helped Litigation Counsel perform search term analysis and identify documents that required review and production.
Because search term negotiations continued close to the discovery deadline, the client engaged TCDI’s Military Spouse Managed Review (MSMR) team to provide scalable document review support. TCDI built review queues around the agreed upon terms and established a direct Q&A process with Litigation Counsel, allowing reviewers to move efficiently while the final document population continued to evolve.
The MSMR team supported the matter through multiple rolling productions, helping Litigation Counsel meet production deadlines.
Impact
With TCDI’s support, the client could use one central repository as the foundation for both matters without collapsing them into a single workflow. Investigation Counsel had a secure environment for continued analysis, while Litigation Counsel had a separate production path supported by MSMR. The result was a more cost-conscious way to manage shared data across parallel matters while preserving the boundaries each team required.