User & License Administration
- Create, modify, and disable Microsoft 365 and Azure AD user accounts.
- Assign and track licenses according to internal policies.
- Manage security groups and distribution lists as requested.
Support & Troubleshooting
- Provide Tier 1–2 support for Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive.
- Troubleshoot common issues such as login failures, mailbox concerns, and Teams connectivity problems.
- Escalate complex issues to senior administrators with clear documentation.
Security & Compliance Support
- Assist users with MFA enrollment and verify compliance status.
- Review basic security alerts and escalate when necessary.
- Help maintain accurate audit and activity logs.
Collaboration Services Support
- Process requests related to Teams creation, channel management, and guest access.
- Assist with SharePoint permissions adjustments and basic site updates.
- Support OneDrive troubleshooting and storage concerns.
Device & Application Support
- Assist with enrolling devices into Intune and verifying policy compliance.
- Support deployment of standard applications and device configuration profiles.
Operational Tasks
- Follow established procedures for mailbox administration, retention labels, and group updates.
- Monitor Microsoft 365 service health dashboards and report issues promptly.
- Perform routine environment checks and generate basic reports as needed.
Required
- 1–2 years of IT support, help desk, or systems support experience.
- Working knowledge of Teams, Outlook, SharePoint, OneDrive, and general Microsoft 365 functionality.
- Basic familiarity with Azure AD concepts such as users, groups, and roles.
- Strong attention to detail and the ability to follow documented workflows.
- Clear communication skills and a customer-focused approach.
Preferred
- Basic PowerShell experience.
- Exposure to Microsoft Intune.
- Microsoft certifications such as MS-900 or MS-102 (completed or in progress).
- Growth path into mid-level cloud administration.
- Exposure to advanced Microsoft 365 security, governance, and automation practices.
- Opportunity to work with experienced administrators and expand technical capabilities.
