At TCDI, being bold means taking on the challenges others shy away from, because solving the real problems our clients face matters more than playing it safe. We’re willing to try new approaches, invest time and resources, and explore ideas that don’t come with a guaranteed outcome if we believe they will lead to a better solution. That willingness to lean in, even when the path isn’t fully defined, is part of how we create meaningful results for our clients.
And that boldness is always strategic. Our experimentation is guided by structure, experience, and trust in our experts, ensuring even our most unconventional ideas are always defensible. But the real story of boldness lives with our people. So, we asked team members across TCDI what being bold means to them, and this is what they had to say:
Technical Operations Team
For me, being bold at TCDI means having the courage to make unconventional decisions and the ability to quickly identify and solve problems. Over the past 3.5 years at TCDI, I have had many opportunities to tackle challenges by exploring new ideas, experimenting with emerging technologies, taking calculated risks, and learning from potential failures.
Boldness is not about blindly following existing patterns. It is about questioning them and actively seeking more efficient and effective alternatives while never losing sight of what matters most to our clients: the quality of our work. Being bold is not recklessness. It is grounded in research, thoughtful decision-making, and learning from mistakes.
Bold to me means standing out. Not being ordinary but rather extraordinary. Not just going with the flow but breaking out of the mold and daring to be different. It means always striving to be our best selves, which will always be displayed in everything that we do.
In my role as a support analyst, this mindset is so important. I always strive to go above and beyond to provide the best level of support while also making the experience more enjoyable so that our team and clients feel better when they reach out. Going the extra mile isn’t just a goal at work to reach, it’s something to strive towards in everyday life.
Quality Engineering Team
Strategic Solutions Team
At TCDI, BOLD means being precise about what a system is doing and then designing it so that precision becomes its strength.
One of the most important lessons I’ve learned building and evaluating modern AI systems is that “chat” and “investigation” are not the same problem. They may share an interface, but they are governed by different mathematics and different failure modes. Chat is optimized for fluency, relevance, and speed. Investigation is optimized for coverage, traceability, and repeatability: the ability to defend an answer when it’s challenged.
Being BOLD is refusing to blur those two worlds. It is drawing a clear line between a good explanation and defensible evidence, and then engineering both deliberately. In our environment, confidence doesn’t come from how certain a model sounds. It comes from retrieval, provenance, and measurable coverage. If we want clients to truly trust AI, we have to build systems that can move seamlessly from conversation to verification without ever changing the mathematics of truth.
Much of software development is about changing how people interact with technology. It takes a certain amount of boldness to actualize the difference between what is and what should be.
At TCDI, we have extensive experience solving problems for our customers, and it is expected that we over-deliver every time. In my department, when a web search for a solution returns no results, it doesn’t mean it can’t be done. It means we get to do it first. When we hear a description of a feature in a competitor’s product, we don’t think duplicate, we think eclipse, we think bold. In this case, bold isn’t tailgating but staying in the passing lane for the entire journey.
Research & Development Team
Marketing Team
When I was asked to write what being “bold” meant to me, I couldn’t help but think of Star Trek’s “to boldly go where no man has gone before.” Personally, I don’t consider myself a bold person. I’m much more the person behind the curtain, and that’s where I like to be. But the people I work with and for, bold couldn’t be a more accurate description.
You see, as a Senior Marketing Specialist, I get to talk to people from all across TCDI. Project managers, software engineers, document reviewers, members of the leadership team. I get to talk to them all. I get to learn what it is they do, the value they bring to our clients, and then I help them share their expertise with the marketplace. And the one thing I can confidently say they all have in common is that they aren’t afraid of a challenge.
We may not be exploring new galaxies or discovering new life, but our team is always willing to step into unfamiliar territory if it means solving a problem for a client. That willingness to try new things, even if it hasn’t been done before, is bold. Leadership’s willingness to invest in new technology and place trust in their people to figure things out, even when the outcome isn’t guaranteed, is bold.
Getting to work alongside people like that, and helping tell their stories, is what I love most about my job. I may be behind the curtain, but being surrounded by bold thinkers and problem-solvers pushes me to think bigger, ask better questions, and quietly be a little bolder myself.
Three months into joining TCDI, it had not yet occurred to me that boldness was a key value that attracted me to coming on board. Recently though, a colleague asked me to help write this blog, offering the theme of just “being bold.” It then dawned on me that being bold was a common thread between TCDI’s growth path and my own career.
Consider this: we are an eDiscovery service provider that has maintained 38 years of consistency by curating long-standing client partnerships and solving their complex data challenges. These partnerships are nurtured by long-tenured professionals with 10, 15, even 20-plus years at the company who value relationships over revenue. I can’t overstate how large of an emphasis TCDI holds in recognizing relationships as a central pillar of our culture. That in itself is bold.
Business Development Team
And this ship is steady, even in an ever-changing industry where tech fads and acquisitions are more constant than your sales rep’s job security. TCDI’s consistency, our commitment to owning and maintaining our own data center, investing in several GPU’s which facilitate our client’s AI ambitions, all reflect bold dedication to our clients.
We also don’t shy away from the trusted advisor role. We provide value by helping legal teams figure out why their current discovery process feels like pushing a boulder uphill, then showing them how to make it easier. Having seen what works and what doesn’t across countless environments and industries, we are willing to challenge assumptions. Dare I say, we boldly go where no eDiscovery company is willing to go.
And honestly, that’s where I have personally been the most successful in my career full of bold transitions. It has always been when I had the opportunity to be that same trusted resource, solving a variety of data problems rather than rely on a single piece of “miracle” technology to solve everything. So, when it was time to make my next move, and I met the people at TCDI, I knew that I found that boldness I’d been looking for.
Learn More About TCDI's Culture and Values
This blog was a compilation of thoughts from our team at TCDI.
Share article:
