At TCDI, people are the reason behind everything we do.
Being people-centric starts with listening. By taking the time to truly understand the challenges our clients are facing, we deliver solutions that make their work easier and more effective. Our understanding not only shapes the solutions we build, but how we work together to develop lasting relationships grounded in shared success.
That same focus can be seen throughout TCDI as well. We empower our teams to take ownership, make thoughtful decisions, and support one another in ways that strengthen both our work and our culture. When people feel trusted and supported, they bring their best to the team, and that leads to stronger connections and better results for everyone.
Putting people first shapes how we lead, grow, and stay innovative in the legal industry. This month, we asked our team what people-centric means to them. Here is how they bring that mindset to life every day:
April Marty | Chief Marketing Officer
Strategic Solutions Team
To me, being people-centric means fostering an environment where individuals feel valued, heard, and empowered. Our CEO, Bill Johnson, founded TCDI on the belief that when you prioritize people, great work naturally follows. That philosophy guides how we operate every day. We embrace a culture where everyone has a voice, where trust and collaboration drive innovation, and where shared responsibility helps us tackle challenges as a team. When you focus on people, everything else has a way of falling into place.
Ian Horsey | Systems Administrator
Technical Operations Team
Fostering a people-centric mindset as a member of the Technical Operations team at TCDI means prioritizing the needs of your colleagues while maintaining the integrity and security of the systems they rely on.
The TCDI team depends on consistent, secure access to sensitive client data, and Technical Operations plays a crucial role in ensuring that infrastructure is not only reliable but also user-friendly. This involves actively listening to team members, understanding their workflow challenges, and tailoring IT solutions to help them complete their tasks more efficiently.
Whether it’s identifying potential bottlenecks or system vulnerabilities before they affect productivity, training staff on new tools or updates, or anticipating needs proactively, a people-focused approach emphasizes responsiveness and empathy by fostering trust and clear communication between IT and other teams within TCDI. Being people-centric ensures that technology empowers the team, rather than getting in their way.
Janet Hamilton | Director, Legal Process
Document Review Team
There’s a reason why our motto is “Welcome to the Human Side of Technology.” From my first day of work six years ago (and long before when I was client-side), it was evident to me that TCDI has always been keenly focused on celebrating and elevating people.
I’ve witnessed first-hand how employees, consultants, clients, and members of our communities have all been on the receiving end of TCDI’s good work and good will. I’ve seen TCDI support small business owners during the pandemic, provide remote work to hundreds of military spouses and vets, honor beloved family and friends through volunteerism and giving, stand with marginalized and underserved communities, and demonstrate unwavering commitment to employee collaboration, wellness, and work-life balance.
My role is somewhat unique at TCDI. While most of my colleagues concentrate on data, development, AI, software, strategy, and workflows, my job is truly “people” – and more specifically recruiting, hiring, onboarding, and collaborating with the many folks who help our business thrive.
I am fortunate to work on projects across teams, but I work most closely with the military spouses and affiliates who make up our incredible Military Spouse Managed Review (MSMR) program. Fostering a great work environment has always been important to me as someone who welcomes new team members. TCDI’s people-centric culture of collaboration, leadership, and support make my job easy in that regard, and I’m proud to be a member of such a genuinely caring team.
Young Kim | Senior Project Manager
Client Services Team
How do you define being people-centric? Does it stop at just making people the center of what you do? Is it really that simple? I don’t think it is. Often times, we start with the person we are engaged with, and then we lose focus of them behind something else.
I envision a camera lens where we start with a clear focus on the person in front of us. And then an action happens – whether that’s a request, a task, or a question – and that action becomes our new primary focus. The person blurs into the background as our focus shifts, and we become task driven.
Being people-centric means that our people, our co-workers, and our clients stay in the forefront so we’re not just checking off boxes to bring them back into focus. Instead, we are trying to understand what question, issue, or request our people have brought with them so we can help find resolutions that satisfy them first and scratch out the task next.
In doing so, we’re able to see the longer run so we’re not reactively knocking out tasks as they arise. In communicating with, and really focusing on the person first, we’re able to see beyond the initial ask making everything behind it a little less blurry as we go.
Janice Thomas | People Partner
Administrative Team
We’ve all heard the old adage that people are the most valuable asset of any business, and I couldn’t agree more! As a People Partner with TCDI, I think my title and role really emphasize how critical the people are in any successful organization.
Creating a culture where employees feel supported, valued and heard is intentional and takes time to develop. Connections between leadership and employees takes effort, especially when everyone is busy.
But it’s those connections and interactions that support an openness which ultimately provides employees with the trust and confidence to speak up and share their ideas and insight. And when they do, it’s a win-win for both the organization and the employee as they enjoy greater levels of success and satisfaction!
Russ Geraghty | Director, Legal Services (UK)
Business Development Team
Being people-centric as a Director of Legal Services at TCDI London means being available for clients and colleagues, understanding my clients’ needs no matter how big or small they are, understanding what motivates my team as individuals, and most of all having a positive impact through outstanding communication levels with my clients and their end clients.
